The assistant’s capabilities, in nine headings
Select a heading to see what the assistant does in that area today.Nine headings and the capabilities available under each today.
On this pageNine headingsThe capabilities under eachA live example screen
01 / 09Understanding
Understands messages and images
It first tries to understand every message and every image; when unsure, it does not guess and asks one clear question.
- Distinguishes more than 40 topics (Shown in the example)
- Asks one clear question instead of guessing (Shown in the example)
- Identifies which document an image shows (Shown in the example)
- Holds back wrong documents, requests the right one (Shown in the example)
Shown in the example
Other items 14
- Separates what it can answer from what needs your team (Shown in the example)
- Detects a status question within a longer message
- Detects a change of topic and follows it
- Detects a misunderstanding and rereads the conversation
- Addresses the complaint first when a request accompanies it
- Understands abbreviations and hurried typing
- Identifies non-support requests and directs them appropriately
- Finds the username in chat, never confuses it with amounts
- Does not ask for what the admin panel already shows
- Reads the amount, date and sender from a receipt image
- Does not request a file the customer already sent
- Interprets an image in the context of the customer’s issue
- Does not forward images for closed cases to your team
- Provides a single-use, time-limited link for document uploads
About the payment; I made it last night
Image · Screenshot
The image you sent is a screenshot. To check the payment, we need the payment receipt issued by your bank. Could you share it?
02 / 09Admin panel
Checks your admin panel, never changes it
When the answer is in your admin panel, it checks there first; if action is needed, it opens a task card.
- Connects to your admin panel with view-only access (Shown in the example)
- Checks whether a payment reached the account (Shown in the example)
- Passes a missing payment to your team immediately (Shown in the example)
- Checks the admin panel before any task card (Shown in the example)
Shown in the example
Other items 11
- Reads a withdrawal request’s status and reports it
- Reads the rejection reason; never invents one
- Monitors payments on open cards and informs the customer (Shown in the example)
- Views account locks and identity verification status (Shown in the example)
- Views a promotion’s status and remaining conditions
- Finds the right person and never guesses between similar names
- Never says “no record” if the admin panel is silent
- Notifies your team if the admin panel connection drops
- Does not show internal record fields to customers
- Uses the admin panel record to spot repeat requests
- Will explain admin panel corrections using your website’s ruleplanned
The payment I made last night still does not show in my account.
There is no record of this payment in the admin panel yet. I have passed the matter to our team. If the payment appears in the panel, I will let you know here right away.
03 / 09Knowledge
Knows your website and your team’s notices
It never quotes figures or rules from memory; it reads them from your website and from notices your team has approved.
- Learns your website whenever your team asks (Shown in the example)
- Recommends only payment methods that are open (Shown in the example)
- Your team writes one sentence; approved, it applies (Shown in the example)
- No notice reaches the assistant without approval (Shown in the example)
Shown in the example
Other items 13
- Briefs your team on what changed after each scan
- A faulty scan cannot erase correct information
- No rule in a promotion’s text gets lost
- Calculates promotion terms from the rule, not from memory
- Changing figures come from one source; old ones are dropped
- Shares your current official address and never invents one
- When told “it’s on the site”, searches your rules page
- Internal rules not on your website are kept separately
- Time-limited notices expire automatically
- Does not volunteer internal information to customers
- Takes only the tone from your past conversations (Shown in the example)
- Does not rely on figures found in old conversations
- Will remember customer-specific exceptions in later chatsplanned
Can I join the weekend promotion? I will pay by bank transfer.
To join the promotion, you need to have made a payment in the same week. Bank transfer is closed today; you can use any of the other open methods listed on the page.
04 / 09Conversation
Writes naturally and keeps track of the conversation
It writes briefly and clearly, and knows where the chat left off, who wrote last and how much time has passed.
- Answers several consecutive messages with one reply (Shown in the example)
- Treats a short reply as the open topic (Shown in the example)
- Knows time has passed, avoids repeating old news (Shown in the example)
- Uses the customer’s name, never their username (Shown in the example)
Shown in the example
Other items 15
- Writes briefly, clearly and naturally
- Drops a stale reply if the customer has written again
- Does not greet again in the middle of a conversation (Shown in the example)
- Gives a busy customer a brief update right away
- Never writes “please wait” a third time
- Never sends the same sentence twice in a row
- Distinguishes thanks, confirmation and farewell; knows when not to reply
- Replies to small talk briefly and naturally
- Corrects Turkish suffix errors without changing the meaning
- Remembers the previous chat and does not ask everything again
- Tells apart different people writing from one device
- Notices anger and escalates urgent cases to your team
- Never brushes off a customer who asks for an agent
- Answers repeated follow-ups based on where the issue stands
- Stands firmly behind your team’s decision when challenged
?
Continuing from where we left off: our team has reviewed your receipt, and I am passing on their decision now.
05 / 09Task cards
Opens a task card for your team and relays the decision
What it cannot do goes to your team as a complete task card; your team’s short note reaches the customer politely.
- Opens a task card readable at a glance (Shown in the example)
- Each task card fact shows its source (Shown in the example)
- Relays your team’s note to the customer politely (Shown in the example)
- A one-word rejection always gets an explanation (Shown in the example)
Shown in the example
Other items 21
- Collects the required information before opening a task card
- Flags a name that does not match the record
- Receipts and files are sent with the task card
- One task card per issue; urgent updates join it
- Only useful information reaches your team channel
- Understands your team’s shorthand and one-sign notes
- Figures, conditions and direction are preserved in transit
- Does not send post-decision objections back to your team
- If your team’s note is unclear, it asks your team
- Also reads edited team notes and photo captions
- The same decision is never sent twice; changes are flagged
- Never sends two messages that contradict each other
- A decision survives even if the customer leaves the chat
- Does not interrupt another topic with a pending decision
- Your team’s reply always reaches the right customer (Shown in the example)
- Does not make your team re-answer a decision still valid
- Fetches information your team asks for, adds it
- Tells customers where to find what they cannot locate
- Hands over a stalled chat to your team automatically
- Your team gets a task card report with one command
- Every finished chat reaches your team as a readable report
Could you please check again? I did make the payment.
Our team’s decision stands as it is. Once you share a readable receipt, your request goes back to our team with the new information.
06 / 09Agents
Works in the same chat as your agents
Using a note the customer never sees, your agent can pause, steer or take over; the assistant knows when to step back.
- Your agent can pause it with a note (Shown in the example)
- Relays an agent’s note in its own words (Shown in the example)
- Steps back when an agent takes over (Shown in the example)
- A forgotten takeover never leaves a customer unanswered (Shown in the example)
Shown in the example
Other items 6
- Follows a chat-specific rule given in a note
- Stays out of notes your team writes for itself
- Knows what an agent answered and does not contradict it
- Returns information requested by note to the agent
- Says plainly what it cannot do and does not pretend
- Logs agents’ error reports and matches them to the chat
Hidden from customer · Agent
@ I am following this chat.
Notes to the assistant start with @; unmarked notes stay within your team.
Agent in chat
Ms. Deniz, let us review your receipt together. You can attach a clear copy here.
Agent wrote “@ continue” · the assistant resumed where it left off
07 / 09Checks
No wrong information, no promises it cannot keep
Every sentence is checked before it reaches a customer; unsourced figures, unconfirmed outcomes and promises that cannot be kept are stopped.
- Every reply gets a final check first (Shown in the example)
- Fixes only the faulty sentence, keeps the rest (Shown in the example)
- Never states a figure without a source (Shown in the example)
- Never says “completed” without your team’s confirmation (Shown in the example)
Shown in the example
Other items 9
- Applies a second check when a sentence looks doubtful
- Never presents a customer’s claim as verified
- Does not decide entitlements or promise refunds
- Saying “passed to the team” means it was passed (Shown in the example)
- Does not close a chat while the issue is unresolved
- Never makes up how long a case has been reviewed
- Never suggests closing an account unprompted
- Never sends garbled or foreign-language technical text
- The assistant’s internal notes never reach customers
When will my promotion be applied to my account?
Once the promotion terms are met, our team applies it to your account. You can review the terms on the promotion page.
08 / 09Security
Secure, resilient and auditable
It protects data, never leaves a customer unanswered during a failure, records what each answer relied on and tests every update first.
- If the AI stalls, no customer goes unanswered (Shown in the example)
- Continuously monitors the state of every connection (Shown in the example)
- What each answer is based on is recorded (Shown in the example)
- Updates are tested first on a live copy (Shown in the example)
Shown in the example
Other items 16
- Detects known manipulation attempts before they reach the AI
- Does not disclose internal workings or system details
- Every incoming notification is verified with a secret key
- Secret keys never appear in any record
- The learning archive is prepared with numbers and emails masked
- Assistant memory clears in 7 days (14 with pending decisions) (Shown in the example)
- The database is backed up automatically every night (Shown in the example)
- Not tied to a single AI provider
- Switches to the next provider if one has problems
- Reports faults to your team automatically and in moderation
- Monitors server health and records the moment of a freeze
- The scheduled checks are themselves checked
- A quality report is produced every night
- Confirmed errors become permanent test cases, rerun every night
- Tested end to end with simulated customers
- Consistency with your team’s history will be measured regularlyplanned
- 14:02Hello Ms. Deniz, your request is currently pending…
Connection status
- Live chat connectionmonitored
- AI service accessmonitored
09 / 09SetupPlanned
Setup tailored to your company
A step-by-step setup process is planned for new companies, built on your own data and verified at every stage.
- The assistant’s name, tone and style will match your brandplanned
- All your settings will be kept in one configuration (Shown in the example)planned
- The assistant will not go live until setup is verified (Shown in the example)planned
- Each company will run on its own isolated server (Shown in the example)planned
Shown in the example
Other items 8
- Setup details will be collected through a single form (Shown in the example)planned
- Your past chats and your team’s tone will guide it (Shown in the example)planned
- You will decide which topics the assistant handlesplanned
- Masking of personal data will be your choiceplanned
- Test scenarios and a load test will run before launch (Shown in the example)planned
- Alerts and the emergency stop will be tested in advance (Shown in the example)planned
- Launch will be gradual, closely monitored in week one (Shown in the example)planned
- Integrations for other admin panels will be preparedplanned
Each stage is verified before the next begins
- Onboarding form: your company details will be collected before setup
- All your settings will be brought together in one configuration